Privacy Policy
Last Updated: 08 November 2024
Introduction
Welcome to Hajj Guides (“we,” “our,” “us”). We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our website and services.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information:
Name
Contact details (email address, phone number, postal address)
Payment information (where applicable)
1.2 Non-Personal Information:
Browser type and version
Operating system
IP address
Cookies and usage data
1.3 Sensitive Information (if applicable):
Health-related information, such as special needs or requirements for Hajj services.
2. How We Collect Information
We collect information when:
You fill out forms on our website.
You register for our services.
You contact us via email, social media, phone or other methods.
You use our website, through cookies and similar technologies.
3. How We Use Your Information
We use the information we collect for the following purposes:
To provide and manage our services.
To process bookings.
To communicate with you about your inquiries, bookings, or services.
To improve our website and services.
To comply with legal obligations.
4. Sharing Your Information
We do not sell your personal information. However, we may share your information with:
Service providers and partners who assist in delivering our services.
Legal authorities when required by law.
Payment processors to handle transactions securely (If Applicable).
5. Data Retention
We retain your information only for as long as necessary to:
Fulfill the purposes outlined in this policy.
Comply with legal and regulatory requirements.
Resolve disputes and enforce agreements.
6. Your Rights
You have the following rights regarding your information:
Access: Request access to the information we hold about you.
Correction: Request corrections to inaccurate or incomplete information.
Deletion: Request deletion of your personal information, subject to legal constraints.
Objection: Object to the processing of your information for specific purposes.
Data Portability: Request a copy of your data in a structured, commonly used format.
To exercise these rights, please contact us at info@hajjguides.org
7. Security of Your Information
We implement appropriate technical and organisational measures to protect your information from unauthorised access, disclosure, alteration, or destruction. However, no data transmission or storage system is completely secure, and we cannot guarantee absolute security.
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyse website traffic. You can manage your cookie preferences through your browser settings.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies before providing any personal information.
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the “Last Updated” date.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at:
Email: info@hajjguides.org
Phone: 0845 833 4145
Address: Commerce House, 346 St Helens Road, Bolton. BL3 3RR
Thank you for trusting Hajj Guides with your personal information.
